Swiss Tropicals Swiss Tropicals
Terms and Conditions
last updated January 28, 2013 12:17 ET
Ordering
Orders are shipped via UPS and I need a street address to complete your order, no PO boxes. Live fish Mon-Thu only, dry goods Mon-Fri, or picked up upon mutual agreement.
Buyers in Minnesota pay applicable sales taxes. USPS is only used for HI and AK, and for shipping abroad. Your order may also be delivered to shows, auctions, and conventions that I attend. Contact me for details.
Online shopping, security, and privacy
I use a Paypal shopping cart, which provides security and protection for both buyer and seller. The shopping cart buttons are fully encrypted and therefore I never see your credit card or paypal account information. I do not sell or otherwise distribute your address information and I do not send you unsolicited emails, except if needed to complete your order. Please, check your spam folder for emails from swisstropicals at gmail dot com or add my email to your address book.
Shipping
I ship my fish in molded styrofoam boxes with outer cardboard via UPS. My ZIP code is Rochester, MN 55901. There are no box or handling fees, just a flat shipping fee. You may order as many fish as you would like, the shipping cost remains the same! I ship UPS overnight with live arrival guarantee for only $45.00 that includes all packing, handling, and shipping fees; that is a great deal. I do not ship fish via USPS Priority. First and foremost, I don't want to risk the lives of the fish. Second, if something goes wrong there is always an argument, remember, we keep fish for fun!
SwissTropicals' live-arrival guarantee (on overnight shipments only!)
I offer live arrival for my animals since I am convinced that my fish are among the best you can purchase. In a case of a DOA, please notify me immediately. If you are not at home on the first delivery attempt the guarantee is void. Depending on availability, I will replace the animals or refund the purchase price. I will ship replacement animals at my expense because my guarantee is watertight. None of this "I ship you more if you pay shipping" nonsense! However, there is no more guarantee on the replacement animals. At my discretion, I reserve the right to delay shipping when the temperature is below 40 °F (5 °C) or above 86 °F (30 °C). In any case, I will work with the recipient to ship at a mutually agreeable time to ensure that the fish arrive safely but I cannot guarantee that they arrive at a specific time.
Payment
All purchases require prepayment by Paypal, cash, or money order (payable to "Swisstropicals"), or conveniently with any credit card via Paypal for the full amount before any order will be shipped.
A word about my fish!
If you are looking for cheap fish, congratulations, you have found the wrong website! As a geneticist I have learned a few details about broodstock selection and I am proud of my fry. I only feed the best foods that money can buy: Xtreme Aquatic Foods and Repashy Supergels. I raise them to the best of my knowledge and experience and cull heavily, so availability is usually limited. I do not keep waiting lists.
Cheers, Stephan M. Tanner
all content copyright by the owner of Swiss Tropicals, LLC
Contact: email me.
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